How to provide remote assistance to a desktop user
Connecting to the user session without interrupting the session
In some cases, when a user needs help, it is necessary to capture his/her session without interrupting and to do so, the Flexxible|SUITE uses the Windows remote assistance function.
To provide a user with remote assistance, you simply have to select the desktop from the "Desktops" view, click on the menu and select "Start remote assistance":
You must run the file downloaded for remote assistance:
In internet explorer and Edge:
On running the downloaded file, the user will be notified with the following message:
The moment the user accepts the remote assistance (required), you can see his/her desktop and provide assistance:
Note: this functionality is only available on desktops with the same Flexxible|SUITE environment, and for security reasons, these types of connections from other sources are not permitted.